Platform as a Product: A Deep Dive into the Technical Foundations

There’s no shortage of advice urging platform teams to treat their internal platform like a product, emphasising user empathy, prioritising value over requests, and building trust through consistent care. These are essential practices, but most conversations lean heavily into the socio side of the socio-technical balance. This talk shifts the spotlight to the technical side of platform-as-a-product. Abby will explore what Developer Experience (DevEx) looks like for platform builders themselves, and the often-overlooked technical foundations that make great internal platforms possible. Topics will include: * What observability and testability look like in a platform * How architectural principles (like service design and interface boundaries) shape platform resilience and usability * The tooling and feedback loops platform teams need to stay effective If you’re building internal tools and infrastructure, this talk is for you. Let’s talk about improving your developer experience.