Home GOTO Experts Mark Rickmeier

Mark Rickmeier is the Chief Executive Officer TXI, a digital product innovation firm that specializes in UX research, design, and custom software development. Over the past 20 years, he has created more than 100 mobile apps, custom-built web applications, and intuitive user experiences. And in 2023, celebrated the firm's 20th anniversary by making it 100% employee owned.

In 2014, he founded the Kermit Collective, a global community of 35 software consulting companies who are all competitors, but come together to share insights and swap ideas on how to effectively run a consulting organization.

In 2017, he founded “Walkshop” as a multi-day hiking + leadership development experience for executives, thinkers, and entrepreneurs. These long distance hikes around the world help to generate new ideas and industry connections as leaders think on their feet.

He is the author of the Sticky Note Game, the creator of the Inclusion Meeting Cards, the Business Innovation chair for Forbes executive council, and the Company Culture chair for Fast Company's executive board.

Learn more and contact at https://markrickmeier.com/

Check out Mark’s past talk:

Upcoming conference sessions featuring Mark Rickmeier

From Data to Discovery: How AI Is Finding Hidden Cures — and Making Them Human

Drug development is one of the most expensive bets in science — and one with a 90% failure rate. But what if the answers to some of medicine's hardest problems are already out there, buried across decades of research, waiting to be connected?

That's the premise behind Rare Hopes, a self-funded nonprofit built on a remarkable collaboration between tellic LLC's 911-million-edge knowledge graph, AbbVie's applied biomedical research, and TXI Digital's human-centered product design. Together, these partners are using machine learning, Natural Language Processing, and biomedical semantic technology to mine over 53 million scientific documents — surfacing hidden connections that no human researcher could find alone.

In one striking case, the system linked 15 papers spanning 40 years to identify Ruxolitinib as a potential treatment for Carney Complex — a rare genetic disorder with no known therapy. The AI didn't just find a needle in a haystack. It found a needle no one knew to look for.

But the insight is only half the story. The other half is what happens when that discovery reaches a patient or a clinician. Raw data doesn't heal people — human experiences do. In this talk, we will explore how the team is translating the power of this knowledge graph into experiences that are intuitive, trustworthy, and genuinely useful for the doctors and patients who need it most. This session explores the full arc — from ontology-driven data architecture to conversational AI interfaces to patient-facing product design — and the hard-won lessons along the way: why domain-specific, curated data matters more than ever in an LLM world, why dashboards are giving way to knowledge systems, and why the most important question in AI-powered healthcare isn't "what can the model find?" but "can the person who needs it actually use what it found?"

The cure might already exist. The challenge is building the bridge.

Tuesday Jun 23 @ 1:30 PM @ Accelerate Chicago 2026

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Content featuring Mark Rickmeier

30:27
Adopting an Experimental Mindset
Adopting an Experimental Mindset
GOTOpia Chicago 2021
44:38
The Experience of Experience Design
The Experience of Experience Design
GOTO Copenhagen 2024

Past masterclasses featuring Mark Rickmeier

Design Thinking masterclass (3 hours) | GOTO Chicago 2019

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