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Scott Shaw

Crew Lead, GenAI Platform at Commonwealth Bank

Scott Shaw is a technologist with over three decades in the software industry, having served as researcher, consultant, developer, architect, general manager, product owner, and CTO. After 20 years at Thoughtworks, Scott now leads part of Commonwealth Bank of Australia's generative AI transformation, developing foundational assets that enable safe adoption of this emerging technology.

Throughout his career, Scott has designed and implemented distributed computing solutions across diverse domains and scales. When not focused on technology, he enjoys time with family, plays ice hockey with more enthusiasm than skill, and works on improving his guitar and mandolin playing.

Upcoming conference sessions featuring Scott Shaw

Mission-Critical Generative AI in Action: Delivering Safety, Reliability, and Customer Value

In the rapidly evolving landscape of generative AI, financial services organisations face unique challenges when implementing these technologies at enterprise scale within Australia's regulated environment. This presentation explores deploying mission-critical generative AI applications that balance safety and regulatory requirements with tangible customer value, addressing the practical realities of resilience, cost efficiency, model selection optimisation, and ensuring high availability in resource-constrained environments.

Drawing from real-world experiences, we'll tackle the often-overlooked challenge of resource scarcity while examining effective approaches to navigating complex organisational dynamics, managing stakeholder expectations, and cutting through the hype surrounding generative AI. Throughout, our focus remains on the ultimate goal: creating superior customer experiences in financial services where trust, service excellence, and operational stability must coexist.

Friday Dec 12 @ 13:15 @ YOW! Sydney 2025

Get conference pass

Mission-Critical Generative AI in Action: Delivering Safety, Reliability, and Customer Value

In the rapidly evolving landscape of generative AI, financial services organisations face unique challenges when implementing these technologies at enterprise scale within Australia's regulated environment. This presentation explores deploying mission-critical generative AI applications that balance safety and regulatory requirements with tangible customer value, addressing the practical realities of resilience, cost efficiency, model selection optimisation, and ensuring high availability in resource-constrained environments.

Drawing from real-world experiences, we'll tackle the often-overlooked challenge of resource scarcity while examining effective approaches to navigating complex organisational dynamics, managing stakeholder expectations, and cutting through the hype surrounding generative AI. Throughout, our focus remains on the ultimate goal: creating superior customer experiences in financial services where trust, service excellence, and operational stability must coexist.

Tuesday Dec 9 @ 13:15 @ YOW! Brisbane 2025

Get conference pass

Mission-Critical Generative AI in Action: Delivering Safety, Reliability, and Customer Value

In the rapidly evolving landscape of generative AI, financial services organisations face unique challenges when implementing these technologies at enterprise scale within Australia's regulated environment. This presentation explores deploying mission-critical generative AI applications that balance safety and regulatory requirements with tangible customer value, addressing the practical realities of resilience, cost efficiency, model selection optimisation, and ensuring high availability in resource-constrained environments.

Drawing from real-world experiences, we'll tackle the often-overlooked challenge of resource scarcity while examining effective approaches to navigating complex organisational dynamics, managing stakeholder expectations, and cutting through the hype surrounding generative AI. Throughout, our focus remains on the ultimate goal: creating superior customer experiences in financial services where trust, service excellence, and operational stability must coexist.

Friday Dec 5 @ 13:15 @ YOW! Melbourne 2025

Get conference pass

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