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Tod Golding, author of "Building Multi-Tenant SaaS Architectures", discusses the critical need for collaboration between business and technical roles in organizations adopting a SaaS model with Bill Tarr. He advocates for a top-down vision that encourages non-technical roles, such as finance and operations, to engage deeply with technical teams, fostering a service mindset rather than a sole focus on product features. Tod highlights the importance of operational insights in multi-tenant environments, where effective monitoring of tenant behaviors is essential to prevent issues before they impact customers. He also discusses the evolving role of GenAI within SaaS, noting its potential to deliver tailored experiences while leveraging shared resources for economies of scale. Looking ahead, Tod envisions a future where SaaS architectures become simpler, more efficient, and broadly applicable across various industries, with advancements in compliance, security, and tenant isolation facilitating wider adoption.